Privacy Policy

At DAZZ Diamonds, we respect your privacy. This policy explains what personal information we collect when you use this website or contact us, how we use it, whom we share it with, and what rights you have.

Who we are

The data controller is DAZZ Diamonds, Israel Diamond Exchange, Maccabi Building, Ramat Gan, Israel. For any privacy question, email contact@dazzdiamonds.com.

What we collect

• Contact and communication details: your name, phone number, and email address when you write to us on WhatsApp, by email, or through the order request form, and the content of our correspondence.
• Order details: the design, diamond type, carat weight, gold color, and ring size you choose, your country, and the details needed to confirm payment and deliver your order (shipping address and a phone number for the courier).
• Technical and usage data: general browsing data (pages viewed, device type, referral source) collected through analytics tools, including a cookie identifier and IP address, only after you accept cookies.

Card payments are processed by our payment provider on its own secure pages; we never receive or store your full card details. We do not ask for any sensitive information beyond what is needed to complete your order and provide service.

How and why we use it

• To answer inquiries, advise you on a piece, and arrange appointments (performance of a contract, or steps taken at your request before entering into one).
• To process and deliver orders, and to provide service and warranty support after your purchase (performance of a contract; legal obligations for invoicing and accounting).
• To improve the site, our products, and our service on the basis of usage data (your consent to analytics cookies).
• To comply with legal obligations and to protect our rights where necessary.

Cookies, analytics and marketing

The site uses cookies that are essential for it to work. Marketing tools (such as the Meta Pixel) are loaded only after you accept the cookie banner. Analytics (Google Analytics, with Google Consent Mode) works the same way for visitors in the European Economic Area and the United Kingdom: analytics cookies are set only after you accept, and until then only cookieless, aggregated signals are sent. Elsewhere, analytics cookies are set by default so that we can understand how the site is used. You can change your choice at any time by clearing this site’s cookies and site data in your browser, after which the banner appears again. Blocking essential cookies may affect how the site works.

WhatsApp

Much of our communication takes place on WhatsApp. Your conversation with us is also subject to the privacy policy of WhatsApp (Meta). We keep the content of our correspondence in order to handle your inquiry, your order, and your warranty.

Sharing

We do not sell personal information. We share it only with service providers acting on our behalf (for example, our payment provider, courier and shipping insurer, email delivery, website hosting, and analytics providers), to the extent needed to provide the service, and where required by law or to protect our rights.

International transfers

We are located in Israel, which the European Commission and the United Kingdom recognize as providing an adequate level of data protection. Some of our providers (such as Google and Meta) operate in the United States and elsewhere; transfers to them rely on the safeguards those providers offer, including standard contractual clauses.

Retention

We keep personal information for as long as it is needed for the purposes for which it was collected — including service and warranty, and accounting and legal obligations — and then delete or anonymize it.

Your rights

Depending on where you live, you have the right to:

• access the personal information we hold about you and receive a copy;
• have inaccurate or incomplete information corrected;
• have your information deleted, subject to legal retention obligations;
• restrict or object to certain processing, and withdraw consent at any time;
• receive your information in a portable format;
• if you are in the EU or the UK, lodge a complaint with your local data protection authority;
• if you are a California resident, know what personal information we collect, request its deletion, and opt out of the sale or sharing of personal information. We do not sell personal information, and we will not discriminate against you for exercising your rights.

To exercise any of these rights, email contact@dazzdiamonds.com. We will respond within the time required by applicable law.

Security

We take reasonable organizational and technical measures to protect personal information against unauthorized access, use, or disclosure. No system is completely secure, and we cannot guarantee absolute security.

Children

This site is intended for adults. We do not knowingly collect information from children under 16 without a parent’s or guardian’s consent.

Changes

We may update this policy from time to time. The binding version is the one published on this page, with the date of the last update shown at the top.

Contact

For privacy questions or to exercise your rights, write to DAZZ Diamonds, Israel Diamond Exchange, Maccabi Building, Ramat Gan, Israel, or email contact@dazzdiamonds.com. Our full terms are in the Terms of Sale.